RETURNS

RETURN OR EXCHANGE

Return or Exchange

If you are not satisfied after receipt of your order, you can return or exchange the item/s.

• Within the period of 14 days starting from the date of receipt.
• The goods must be unworn and undamaged.
• The goods must be in the original packaging and with all labels attached. If this is not the case, the exchange or return will be refused.
• Beachwear, lingerie and jewelry will not be accepted. 

 

Return policy

Please send us an email within 14 days of receipt of your order to: info@butik-moose.be stating your order number, your name and the reason for your return. The goods that you wish to return or exchange can be exchanged in our store or, after approval by email, returned to: 

Butik Moose

Bruul 124

2800 Mechelen

Belgium 

PLEASE FIND THE RETURN FORM HERE

When the goods are received in good condition, they will be refunded to you within the term of 10 days of receipt. The shipping cost for the goods that you want to return or exchange will not be refunded.  

 

Exchange

If you are satisfied with your goods but need a different size, you can exchange it within the time limit of 14 days. The same conditions apply for exchange than return. We will send you the required size as soon as possible, if in stock. If the item is not in stock, we will refund your purchasing fee as soon as possible.